Home Depot: "Just a toy"

I was at Home Depot today trying to match paint colors for some exterior trim. I went to Home Depot because they have a self-service color-matching computer.

As I’m trying to use it, and getting rather poor results, a woman asks one of the clerks, “how well does this work?” He responded, “it’s just a toy.”

Why have something that doesn’t work and is just a toy—something not actually useful for your customers? It’s a breach of trust with those customers.

I did get help from another clerk, but I still left the store feeling a bit disillusioned with Home Depot. They obviously don’t care about me or their other customers—we’re just something to be fooled around with.

In business, it would be worthwhile to always ask, “is this actually useful or helpful to my customers?”